THE MEDIATING ROLE OF OCB (ORGANIZATION CITIZENSHIP BEHAVIOR) ON THE RELATIONSHIP OF HUMAN CAPITAL, EMOTIONAL INTELLIGENCE AND SELF-EFFICACY WITH OFFICERS PERFORMANCE

Novitasari, Novitasari and Willy, Abdillah and Muhartini, Salim and Slamet, Widodo and Kamaludin, Kamaludin (2020) THE MEDIATING ROLE OF OCB (ORGANIZATION CITIZENSHIP BEHAVIOR) ON THE RELATIONSHIP OF HUMAN CAPITAL, EMOTIONAL INTELLIGENCE AND SELF-EFFICACY WITH OFFICERS PERFORMANCE. Solid State Technology, 63 (6). pp. 17318-17327. ISSN 0038-111X

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Abstract

Human resources are a major factor in quality in government and in this research. Therefore, the government must strive to develop the human workforce holistically, by well managing its human resources. The target of this research was to evaluate the importance of Human Capital, Emotional Intelligence, and Self-Efficiency as Performance factors through Organization Citizenship Behavior (OCB). then this dissertation research looked the relationship of variables through quantitative research surveys with a population of 435 Ministry employees. Organizational cycles were needed to improve Human Capital, Emotional Intelligence, and Self Efficacy as Performance factors mediated with OCB. The results showed that; The human capital variable has a significant effect on OCB and employee performance; The emotional intelligence variable has a significant effect on OCB and employee performance; The variable self-efficacy has a significant effect on OCB and employee performance; OCB variables significantly influence employee performance; OCB mediates fully on the effect of human capital on employee performance; OCB mediates fully on the effect of emotional intelligence on employee performance and OCB mediates fully on the effect of self-efficacy on employee performance. Theoretically, this study showed that OCB variables can also be used as a positive mediation of the influence of human capital, emotional intelligence, self-efficacy on performance

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