FACTORS RELATED TO CITIZEN SATISFACTION AND CONTINUOUS USE INTENTION OF E-GOVERNMENT PORTAL IN BENGKULU PROVINCE, INDONESIA

Aminudin, Achmad (2023) FACTORS RELATED TO CITIZEN SATISFACTION AND CONTINUOUS USE INTENTION OF E-GOVERNMENT PORTAL IN BENGKULU PROVINCE, INDONESIA. International Journal of Education & Social Sciences (IJESS), 4 (7). pp. 693-698. ISSN 2754-2793

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Abstract

The study aims to describe citizen satisfaction and continuous use intention and also measuring relationship between perceived usefulness, service quality, system quality, information quality and trust in e-government portals. This study used an explanatory sequential design. The survey had 189 respondents and indepth interviews with 15 people were conducted. Citizens in Bengkulu Province are moderately satisfied and have intention to use the egovernment portal continuously. Citizens' satisfaction and intention to use portal egovernment are significantly related to perceived usefulness, service quality, system quality, information quality. Trust in e-government portals have an insignificant relationship towards citizen satisfaction and continuous use intention. Citizen satisfaction relates significantly toward continuous use intention. A well-organized and user-friendly portals are more important than trust in data security. The availability of fast internet is the key to escalating e-government usage, therefore it needs to build the infrastructure and reduce the e-government loading time in remote areas.

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