THE ROLE OF PERCEIVED USEFULNESS IN MODERATING THE RELATIONSHIP BETWEEN THE DELONE AND MCLEAN MODEL ON USER SATISFACTION

Salim, Muhartini and Lizar, Alfansi and Sularsih, Anggarawati and Fachri, Eka Saputra and Chairil, Afandy (2021) THE ROLE OF PERCEIVED USEFULNESS IN MODERATING THE RELATIONSHIP BETWEEN THE DELONE AND MCLEAN MODEL ON USER SATISFACTION. Uncertain Supply Chain Management, 9.

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Abstract

The aim of this paper is to examine one of the most crucial factors in the “Technology Acceptance Model” proposed by Davis (perceived usefulness) in moderating the “DeLone and McLean” success model in the context of educational portal in Higher Education. Questionnaires were distributed online to 200 respondents and deserved to be analyzed. The respondents were regular students at the University of Bengkulu. Data analysis used Smart-PLS version 3.2.9. The research findings indicated an influence of “system quality, information quality, and service quality partially on user satisfaction” of the educational portal information systems. The result shows that perceived usefulness can strengthen the relationship between system quality, information quality, and service quality to the satisfaction of customer. This research contributes to the development of perceived usefulness variable as a moderating variable affecting the quality of a system, quality of information, and quality of service partially on user satisfaction and finding strategies needed by the University of Bengkulu effective and efficient information system.

Item Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Economy > Journal
Depositing User: Septi Septi
Date Deposited: 16 Apr 2021 09:18
Last Modified: 16 Apr 2021 09:18
URI: http://repository.unib.ac.id/id/eprint/22461

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