AN ANALYSIS OF THE ENGLISH STUDY PROGRAM STUDENTS’ PREFERRENCES ON COMPLAINT STRATEGIES TOWARD THEIR LECTURERS (A study of the English Study Program Students of Bengkulu University in the Academic Years of 2005-2008)

Waluyo, Budi and Kasmaini, Kasmaini and Rudi , Afriazi (2009) AN ANALYSIS OF THE ENGLISH STUDY PROGRAM STUDENTS’ PREFERRENCES ON COMPLAINT STRATEGIES TOWARD THEIR LECTURERS (A study of the English Study Program Students of Bengkulu University in the Academic Years of 2005-2008). Undergraduated thesis, Fakultas Keguruan Dan Ilmu Pendidikan UNIB.

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Abstract

This descriptive research was aimed to investigate the English Study Program Students’ preferences on complaint strategies toward their lecturers. The population of this research was the English Study Program students of Bengkulu University in the academic years of 2005-2008, which were 160 respondents. Researcher took 20% of the population as the sample. The number of sample was 32 respondents. This research used questionnaire as its instrument. The result of this research showed that (1). The English students’ preferences on complaint strategies were indirect complaint with 504 occurrences (35 %)., (2). Toward situations that were related to teaching material and Lecturer’s attitude, the English students’ preferences on complaint strategies were indirect complaint. But the English students’ preferences on complaint strategies were somewhat direct complaint toward situations that were related to opinion and teaching method. And the last, the English students’ preferences on complaint strategies were direct complaint toward situations that were related to marking and examination., (3). the second semester (2008) of the English Study Program students’ preferences on complaint strategies were direct complaint. Furthermore, the fourth semester (2007) and the sixth semester (2006) of the English Study Program students’ preferences on complaint strategies were indirect complaint. In contrast, the eighth semester (2005) of the English Study Program students’ preferences on complaint strategies were somewhat direct complaint.

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