ANALISIS TINGKAT KUALITAS PELAYANAN JASA DENGAN METODE SIX SIGMA PADA BENGKEL YAMAHA RAMA MOTOR BENGKULU

Gustina, Mega and Trisna, Murni (2012) ANALISIS TINGKAT KUALITAS PELAYANAN JASA DENGAN METODE SIX SIGMA PADA BENGKEL YAMAHA RAMA MOTOR BENGKULU. Undergraduated thesis, Fakultas Ekonomi UNIB.

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Abstract

Repair-shop of Yamaha Rama Motor is a company that traiding in motorcycle services as specially of Yamaha brand for treatments and repairs. The research aimed to analyzed the rate of service quality with Six Sigma method.. As a consideration material for Yamaha Rama Motor repair-shop in increase their services quality, has used the six sigma method, the issue that raised in the research is wheter by applied the six sigma method may increase the service quality of motorcycles services operation in Yamaha Rama motor repair- shop or not. The sampling method of the research has used accidental sampling. The result shown that there are 12 services attributes that have lowest sigma value than the average value, that is under 4.19 sigma, then the quality of service Yamaha Rama Motor repair-shop branch is at the level of mayority of the business.

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