DRIVERS OF GREEN BRAND : EQUITY GREEN BRAND IMAGE, GREEN SATISFACTION, GREEN TRUST (Studi Empirik Konsumen Toyota Bermesin vvt-i Kota Bengkulu)

Luxi Saputra, Rachmad and Seprianti, Eka Putri (2012) DRIVERS OF GREEN BRAND : EQUITY GREEN BRAND IMAGE, GREEN SATISFACTION, GREEN TRUST (Studi Empirik Konsumen Toyota Bermesin vvt-i Kota Bengkulu). Undergraduated thesis, Fakultas Ekonomi UNIB.

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Abstract

This article proposed four novel constructs green brand image, green satisfaction, green trust, and green brand equity, and explored the positive relationships between green brand equity and its three drivers green brand image, green satisfaction, and green trust. This research employed an empirical study by use of the questionnaire survey method. The questionnaires were randomly mailed to consumers who had the experience of purchasing information and Toyotavvti products. The results showed that green brand image, green satisfaction, and green trust are positively related to green brand equity. Furthermore, the positive relationship between green brand image and green brand equity is partially mediated by green satisfaction and green trust. Hence, investing on resources to increase green brand image, green satisfaction, and green trust is helpful to enhance green brand equity.

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