KINERJA PEGAWAI NEGERI SIPIL SAMSAT KABUPATEN KEPAHIANG PADA UNIT PELAYANAN PENDAPATAN PROVINSI (UPPP)

Melati, Rima and Darmansyah, Darmansyah and Nasution, Nasution (2014) KINERJA PEGAWAI NEGERI SIPIL SAMSAT KABUPATEN KEPAHIANG PADA UNIT PELAYANAN PENDAPATAN PROVINSI (UPPP). The Manager Review Jurnal Ilmiah Manajemen, 13 (3). pp. 307-320. ISSN 1979-2239

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Abstract

Humans  are  the  mos t  important  fa ctor   in   the   pr ogr e s s   of  time,  an d   as   the  lead   role  in   any  co mpany   or   or ganizati on.  This   research  is   des criptive.  The  data   collected  is   pri m ar y   data   and  Secondary  data  were  co lle cted   thr o ugh   questionnaires   and   interview s.  Purpose   of  this   study  is   to  in v es t iga t e   and  ana l yze   employee   performa n ce,  factors   that   affect   the   performance   and  the  efforts   that   have  been  made  district   offici als   SAMSAT   Kepa hiang .  The  whole  research   interview   gives   a  good  conclusion,  t herefor   some   things   fr om  the   employee's   performance   is   still  de ficient   such   as   the   lack   of   hu man   resources   and   fr equent   power   outa ges.  W hile   a   contributing  factor   has  been  the   practi ce   of  vehicle  ta x   payment   arrangements   with   online   systems   and   proce dures to  provide  a   s ervice  th at   is   ea s y   and   straightforward.  Effort  has   been   ma d e   to  include  employees   as   training  or   technical   guidance  then   enf orces   tax   payment  online  system.  Suggestions   by   the  researcher s   should  fur ther   imp r ove   th e   perfor mance  of   employ e es   and  retain   existing   pe r f or man c e.   Th en   SAMSAT   can   immediat ely  provide   electri c  generato r  and   in   terms   of  i n fr as tr u c tu r e   faci liti es   such   as   seats  fo r   ta x p ay e r   can  be   added ,  in   or der   to  cr eate  co mf ortable   conditions   for  taxpayer s in  w aiting  for  the  ser vice  to complete. 

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