Items where Author is "Chairina, Rahmatu "
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Thesis
Chairina, Rahmatu and Lizar , Alfansi (2012) ANALISIS HUBUNGAN ANTARA TINGKAT KEGAGALAN JASA (SERVICE FAILURE) DENGAN PERILAKU BERALIH PELANGGAN (CUSTOMER SWITCHING BEHAVIOR) PADA PERUSAHAAN JASA DI INDONESIA (Online Survey). Undergraduate Thesis thesis, Fakultas Ekonomi UNIB.