Items where Author is "Mutiara Segonang, Safura"
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Mutiara Segonang, Safura and Lizar, Alfansi and Seprianti, Eka Putri (2021) ANALISIS PENINGKATAN KUALITAS PELAYANAN MENGGUNAKAN PENDEKATAN E-SERVQUAL, IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN CUSTOMER VALUE (PGCV) PADA WEBSITE PT.POS INDONESIA. Undergraduate Thesis thesis, Universitas Bengkulu.