Items where Author is "Puteri Utami, Ria Anggreini "
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Puteri Utami, Ria Anggreini and Lizar , Alfansi (2012) PENGARUH KEGAGALAN JASA DAN PERSEPSI RISIKO TERHADAP PERILAKU KELUHAN PELANGGAN JASA DI INDONESIA (Survey secara On Line). Undergraduate Thesis thesis, Fakultas Ekonomi UNIB.