KUALITAS PELAYANAN KESEHATAN DI RUMAH SAKITUMUM DAERAH M. YUNUS PROVINSI BENGKULU

Based on the preliminary survey I conduted at RSUD M. Yunus Bengkulu, there were a number
of patients who complainedto the services provided by the inner disease clinic. They were
unsatisfied with the readiness of officials in giving services and the irregular schedule for
medical check –up. They also complained with the time provided by the officials in giving
services, which was too short, i.e. starling from 8.00 to 11.30 west Indonesia time. Indeed, the
officials often give services star from 9.00 (one hour delay from the schedule), so that the
patients felt that the officials carried out the services unprofessionally.
This research aims to describe the quality of services provided by the nurses, doctors, and
administrative staff in the clinic of inner disease at M. Yunus hospital, Bengkulu. Samples in this
research were selected using accidental sampling method. The data were collected using
questionnaire. The collected data were then analyzed using descriptive qualitative method.
The finding shows that the services provided by both nurses and administrative staff were not
satisfying. The medical services provided by the doctors in contras were in good quality.