PENGARUH SELF EFFICACY DAN PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DIMEDIASI OLEH EMPLOYEE ENGAGEMENT PADA KARYAWAN PT ANGKASA PURA II KC. BENGKULU

PT Angkasa Pura II KC. Bengkulu is one of the companies managed by state�owned enterprises (BUMN). engaged in the business of airport services and
airport-related services. The purpose of this study was to determine the effect of
self-efficacy and perceived organizational support on organizational citizenship
behavior mediated by employee engagement in employees of PT Angkasa Pura II
KC. Bengkulu. This study uses a quantitative method, where there is hypothesis
testing. Methods of data collection by distributing questionnaires. This research
has 48 statements given to respondents with 143 respondents. The analysis
method in this research uses SmartPLS version 4.0.9.2. The results of this
research explain that (1) Self-efficacy has a positive and significant effect on
employee organizational citizenship behavior (2) Perceived organizational support
has a positive and significant effect on employee organizational citizenship
behavior (3) Employee engagement has a positive and significant effect on
employee organizational citizenship behavior (4) Self efficacy has a positive and
significant effect on employee engagement (5) Perceived organizational support
has a positive and significant effect on employee engagement (6) Employee
engagement mediates the effect of self-efficacy on employee organizational
citizenship behavior (7) employee engagement mediates the effect of perceived
organizational support on employee organizational citizenship behavior. The
suggestions for companies are to encourage employees to be more confident in
their ability to do difficult work, confident in their strengths, provide motivation
so that employees are more enthusiastic about working, maximize rewards for
employees who work extra hard, and provide various necessary training for
employees. This research still has limitations regarding the scope of the research.
It is hoped that future research can carry out similar research using different
objects and respondents, with a larger number of respondents