Febri Andriani, Ajeng and Soengkono, Soengkono (2012) PERSEPSI MASYARAKAT TERHADAP KUALITAS LAYANAN PEMBUATAN SERTIFIKAT TANAH PADA BADAN PERTANAHAN KOTA BENGKULU. ['eprint_fieldopt_thesis_type_ut' not defined] thesis, Fakultas Ekonomi UNIB.
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Abstract
The purpose of this research is to know about society perception toward service
quality of land certificate service at Badan Pertanahan of Bengkulu City. Primary data
were taken by questioner and secondary data taken from the information report,
reference at Badan Pertanahan of Bengkulu City. Populations in this research are all
customers (society)whichaccess of land certificate service at Badan Pertanahan of
Bengkulu City. Sample was used are 50 respondents.Data analyses used is descriptive
analysis. The results of data analysis obtained are: (1) the reliability dimension of land
certificate service has a good perception; (2) the responsiveness dimension of land
certificate service has a good perception; (3) the assurance dimension of land certificate
service has a good perception; (4) the empathy dimension of land certificate service has
a good perception; and (5) the tangible dimension of land certificate service has a good
perception.
| Item Type: | Thesis (['eprint_fieldopt_thesis_type_ut' not defined]) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Economy > Department of Management |
| Depositing User: | 014 Abd. Rachman Rangkuti |
| Date Deposited: | 23 Dec 2013 22:02 |
| Last Modified: | 23 Dec 2013 22:02 |
| URI: | https://repository.unib.ac.id/id/eprint/5635 |
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