Items where Author is "Dyani, Pusphitasari "

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Dyani, Pusphitasari and Lizar , Alfansi (2012) PENGELOMPOKAN INDUSTRI JASA DAN JENIS-JENIS SERVICE FAILURE YANG DIKELUHKAN PELANGGAN SECARA ONLINE PADA INDUSTRI JASA DI INDONESIA. Undergraduate Thesis thesis, Fakultas Ekonomi UNIB.

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