Items where Author is "Hana, Amilia"
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Thesis
Hana, Amilia and Ferry, Tema Atmaja (2006) PENGARUH COMPLAIN HANDLING DAN SERVICE GUARANTEE TERHADAP LOYALITAS PELANGGAN (STUDI KASUS : DEALER KANGAROO MOTOR BENGKULU). Undergraduate Thesis thesis, Fakultas Ekonomi UNIB.