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Chairu, Trida and Lizar, Alfansi and Muhartini , Salim (2013) FACTOR ANALYSIS OF SERVICE QUALITY AND ITS IMPACT TO CUSTOMER SATISFACTION AT INVESTMENT LICENSE CENTRE (BPPT ) BENGKULU CITY. Masters thesis, Fakultas Ekonomi UNIB.
Yulianti , Yuni and Lizar, Alfansi (2009) ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI PERILAKU PERPINDAHAN MEREK KOSMETIK MAHASISWI EKSTENSI FAKULTAS EKONOMI UNIVERSITAS BENGKULU. Undergraduated thesis, Fakultas Ekonomi UNIB.