Items where Author is "Suryanto, Hery"
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Suryanto, Hery and Muhartini, Salim and Sularsih, Anggarawati (2020) PENGARUH SERVICE RECOVERY DAN SITUATIONAL FACTOR TERHADAP CONSUMER FORGIVENESS. Masters thesis, Universitas Bengkulu.
Suryanto, Hery and Muhartini, Salim and Sularsih, Anggarawati (2020) PENGARUH SERVICE RECOVERY DAN SITUATIONAL FACTOR TERHADAP CONSUMER FORGIVENESS. Masters thesis, Universitas Bengkulu.