Items where Author is "Viona, Elsa "

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Thesis

Viona, Elsa and Ferry, Tema Atmaja (2009) KEGAGALAN JASA, PERILAKU KELUHAN, DAN PERSEPSI RISIKO DALAM PERSEPSI PELANGGAN YANG AKAN MEMBENTUK KESETIAAN PELANGGAN PADA PERUSAHAAN JASA DI INDONESIA (SURVEY ON-LINE). Undergraduated thesis, Fakultas Ekonomi UNIB.

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