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Waluyo, Budi and Kasmaini, Kasmaini and Rudi , Afriazi (2009) AN ANALYSIS OF THE ENGLISH STUDY PROGRAM STUDENTS’ PREFERRENCES ON COMPLAINT STRATEGIES TOWARD THEIR LECTURERS (A study of the English Study Program Students of Bengkulu University in the Academic Years of 2005-2008). Undergraduated thesis, Fakultas Keguruan Dan Ilmu Pendidikan UNIB.