CIVIL LIABILITY OF UMRAH ORGANIZERS WHO FAIL TO DISPATCH UMRAH PILGRIMS

Mardiansyah, Hamzah and Sirman, Dahwal and Widiya, N Rosari (2021) CIVIL LIABILITY OF UMRAH ORGANIZERS WHO FAIL TO DISPATCH UMRAH PILGRIMS. Legality: Jurnal Ilmiah Hukum. pp. 149-157. ISSN 2549-4600

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Abstract

This article discusses the civil liability of umrah travel organizers who fail to dispatch Umrah pilgrims and legal remedies from prospective Umrah pilgrims who fail to be dispatched by umrah travel organizers. This research is empirical or sociological juridical research. The approach used is an empirical juridical approach method with primary data sources consisting of the Head of the Bengkulu Provincial Ministry of Religion Office, Umrah Travel Bureau Leaders, and pilgrims who fail to leave. As for secondary data sources from books, reading materials, and laws and regulations. Data collection is carried out using Observation, Interviews, and Documentation. Data processing and analysis are grouped and classified and then examined and analyzed. Responsibility of umrah travel agency PT. BMP (Bumi Minang Pertiwi) and PT. Madinah Iman Wisata Bengkulu is regulated in Articles 1236 and 1246 of the Civil Code, PT. BMP (Bumi Minang Pertiwi) and PT. Madinah Iman Wisata Bengkulu must refund all umrah travel costs along with losses or give the priority to be dispatched the following year. The legal remedy of prospective Umrah pilgrims who failed to be dispatched by umrah travel organizers in Bengkulu City is to resolve it through a lawsuit using mediation, conciliation, and arbitration

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