EFFECT OF TOTAL QUALITY MANAGEMENT (TQM), REWARD, AND PERFORMANCE MEASUREMENT SYSTEMS TO PERFORMANCE OF MANAGERIAL

Fitri Ningsih, Indah and Baihaqi, Baihaqi (2012) EFFECT OF TOTAL QUALITY MANAGEMENT (TQM), REWARD, AND PERFORMANCE MEASUREMENT SYSTEMS TO PERFORMANCE OF MANAGERIAL. Undergraduated thesis, Fakultas Ekonomi UNIB.

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Abstract

The purpose of this study is to examine effect of total quality management (TQM), reward, and performance measurement systems on managerial performance. Independent variables in this study are total quality management, reward, and performance measurement system. And the dependent variable is managerial performance. This study used middle managers and supervisors of banks and financial institutions as research samples. This study used primary data, directly distributing questionnaires to respondents. The questionnaire distributed to 98 respondents from 23 companies. The final samples consist of 10 companies, where 45 questionnaires that can be analyzed. This study used multiple linear regression analysis for testing the hypotesis. These results indicate that total quality management, reward, and performance measurement system is partially positive effect on managerial performance.

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