ANALISIS PENERAPAN PERD A 07 TAHUN 2OO9 TENTANG PEMBENTUKAN ORGANISASI DAN TATA KERJA KANTOR PELAYANAN TERPADU SATU PINTU (KTSP) KABUPATEN MUKOMUKO

Bachri, Syamsul (2014) ANALISIS PENERAPAN PERD A 07 TAHUN 2OO9 TENTANG PEMBENTUKAN ORGANISASI DAN TATA KERJA KANTOR PELAYANAN TERPADU SATU PINTU (KTSP) KABUPATEN MUKOMUKO. The Manager Review Jurnal Ilmiah Manajemen, 8 (1). pp. 48-63. ISSN 1979-2239

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Abstract

This study WaS done to analyze and to know how well had the implementation oflc,:a.government's rules fPerda) no.7 the year of 2009 of Mukornuko Regenry had been applied :nr administered. This study was a descriptive qualitative study in form of systematic study bl umr purpose of getting and investigating the information on organization aspect and worltlng procedures on the One Deor Cornpact Services office (KPTSPJ in Mukomuko Regency. This su'lan used an irttervi€w technique, questionnaire and documentation as the data collecta'r instrument Data used in this study was a primary data, which was gained from 16 responden:s through questionnaire distrihution invarious sections which were included in the one do,rr:compact seryices office (KPTSP) in Mukomuko Regenry. Questionnaire was distributed to tire respondents which wereclassified into 2 categories, tirough the perception of 4 heads elemer,:and 12 staffs elemenl Interview technique used as an additional depth of study object was dor,:to heads element and 5 citizens who got the services. Likert scale was applied as a uestionnairt guidance which was limited to 5 orders of answers from very good to not very good. From t:iorrelation between the results of interview and data analyCis it was found that the irnplementation of local government's rules IPERDA) no.7 thb year 0f 20A9, on the drganizatior aspect and aspect of working-procedures irr general had a good value. But on the specific suL* statement a low value was found especially on the sub-statement on coordinatior administrationby tle score of 2,28 (not goodJ and the application of Procedures Operating Standard [SOP) by the score of 2,58 fnot goodJ Therefore a correction and optimization have tc be done in the sub-indicators which have a low score. Suggestions given were as follows; [L) It is necessary to make a periodical program on the need of coordination, [2) It is necessary for PTSF to make a procedures operating standard as a guidance to backup the tasks administering and a-s a base for eValuating the services performance; (3J It is necessary to improve the HRD services through a training on the pulrlic services and do a training for the available staff to improve theii larowledge in accordance to their skill and assignment including the understanding on tht support of information technolory and telecommunication , [4J it is necessary to irnprove the performance through the comparative study activities.

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