Items where Author is " Lubis, Nomelina"
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Lubis, Nomelina and Sularsih, Anggarawati (2007) PENGARUH KEGAGALAN JASA (SERVICE FAILURE) TERHADAP PERILAKU BERPINDAH (SWITCHING BEHAVIOR) DAN KESETIAAN PELANGGAN (CUSTOMER LOYALTY) PADA INDUSTRI JASA. Undergraduate Thesis thesis, Fakultas Ekonomi UNIB.