Items where Author is " Lubis, Nomelina"
Group by: Item Type | No Grouping
Jump to: Thesis
Number of items: 1.
Thesis
Lubis, Nomelina and Sularsih, Anggarawati (2007) PENGARUH KEGAGALAN JASA (SERVICE FAILURE) TERHADAP PERILAKU BERPINDAH (SWITCHING BEHAVIOR) DAN KESETIAAN PELANGGAN (CUSTOMER LOYALTY) PADA INDUSTRI JASA. Undergraduate Thesis thesis, Fakultas Ekonomi UNIB.
Up a level