Items where Author is " Lubis, Nomelina"
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Thesis
Lubis, Nomelina and Sularsih, Anggarawati (2007) PENGARUH KEGAGALAN JASA (SERVICE FAILURE) TERHADAP PERILAKU BERPINDAH (SWITCHING BEHAVIOR) DAN KESETIAAN PELANGGAN (CUSTOMER LOYALTY) PADA INDUSTRI JASA. Undergraduate Thesis thesis, Fakultas Ekonomi UNIB.