CIVIL LIABILITY OF UMRAH ORGANIZERS WHO FAIL TO DISPATCH UMRAH PILGRIMS

This article discusses the civil liability of umrah travel organizers who fail to dispatch Umrah pilgrims and legal remedies from prospective Umrah pilgrims who
fail to be dispatched by umrah travel organizers. This research is empirical or sociological juridical research. The approach used is an empirical juridical approach
method with primary data sources consisting of the Head of the Bengkulu Provincial Ministry of Religion Office, Umrah Travel Bureau Leaders, and pilgrims who fail to leave. As for secondary data sources from books, reading
materials, and laws and regulations. Data collection is carried out using
Observation, Interviews, and Documentation. Data processing and analysis are
grouped and classified and then examined and analyzed. Responsibility of umrah
travel agency PT. BMP (Bumi Minang Pertiwi) and PT. Madinah Iman Wisata
Bengkulu is regulated in Articles 1236 and 1246 of the Civil Code, PT. BMP
(Bumi Minang Pertiwi) and PT. Madinah Iman Wisata Bengkulu must refund
all umrah travel costs along with losses or give the priority to be dispatched the
following year. The legal remedy of prospective Umrah pilgrims who failed to be
dispatched by umrah travel organizers in Bengkulu City is to resolve it through a
lawsuit using mediation, conciliation, and arbitration