KINERJA ORGANISASI SEBAGAI VARIABEL MEDIATOR PENGARUH TOTAL QUALITY MANAGEMENT, KEPERCAYAAN ORGANISASI, DAN ESPRIT DE CORPS TERHADAP MUTU PENDIDIKAN TINGGI

This paper discusses the results of optimal organizational performance and the total quality management
(TQM) in higher education institutions, such as quality, effectiveness, and efficiency in carrying out work
related to main tasks, functions, and responsibilities, like planning, executing, evaluating work programs,
and following up on work results in higher education institutions during the COVID-19 pandemic. The results
of this study showed that organizational performance and total quality management had an effect on
the quality of higher education institutions during the COVID-19 pandemic. Specifically, the results
indicated that (1) organizational performance had an effect on the quality of higher education
institutions with a significance value of 0.00 and the contributing value of 0.356, meaning that this variable
affected 35.60%, and (2) the TQM had a positive and significant effect on the quality of higher education
institutions with a significance value of 0.00 and the contributing value of 0.471, meaning that this variable
affected 47.10%.