ANALISIS TINGKAT KUALITAS PELAYANAN JASA DENGAN METODE SIX SIGMA PADA BENGKEL YAMAHA RAMA MOTOR BENGKULU

Repair-shop of Yamaha Rama Motor is a company that traiding in
motorcycle services as specially of Yamaha brand for treatments and repairs.
The research aimed to analyzed the rate of service quality with Six Sigma
method.. As a consideration material for Yamaha Rama Motor repair-shop in
increase their services quality, has used the six sigma method, the issue that
raised in the research is wheter by applied the six sigma method may increase the
service quality of motorcycles services operation in Yamaha Rama motor repair-
shop or not. The sampling method of the research has used accidental sampling.
The result shown that there are 12 services attributes that have lowest sigma
value than the average value, that is under 4.19 sigma, then the quality of service
Yamaha Rama Motor repair-shop branch is at the level of mayority of the
business.