KUALITAS PELAYANAN PADA RUMAH MAKAN NASI UDUK TANJUNG KARANG MAS DEDDY DI KOTA BENGKULU

This research aims to determine customer satisfaction with the quality of existing
services at restorant Tanjung Karang Mas Deddy in Bengkulu city based on attributes of
service quality dimensions consisting of variables: Realiability (reliability),
Responsivenes,(Power,Response),OAssuranceO(assurance),OEmphatyO(Attention),and
TangibleO(Physical’Evidence).MMMMMMMMMMMMMMMMMMMMMMMMMM
mm,M,This research is a type of qualitative descriptive used primary and secondary data.
This research purposive sampling with Samples taken 50 people with waseater at
restorant Tanjung Karang Mas Deddy and already teken service three minimall times.
………From my research the average value on the dimension of reliability (reliability)
3.74 included in either category, the dimensions of responsiveness (responsiveness) 3.48
belong to the category of good, assurance dimension (assuranse) 3.74 belong to the
category of good, dimension attention (empaty) 3.09 belong to the category of fairly
good, and the dimensions of physical evidence (tanggible) classified in the category of
3.66 or better. Overall quality of service at the restaurant coffè Tanjung Karang Mas
Deddy of dimensions of service quality views of the respondents to the statements that
have been filed to get an average total score of 3.539 or included in either category.