STUDI IMPLEMENTASI STANDARD OPERATION PROCEDURES(SOP) PELAYANAN PERKARA PADA PENGADILAN AGAMA BENGKULU KELAS IA

Bengkulu Religious Court Class IA, which is one of holders of the power of justice, have
a mission to serve the society who sought for justice fastly, simple, and cheap. To achieve
that mission, the leader of Bengkulu Religious Court have been made a decree of standard
operation procedures of case services. This research aimed to ensure that the officer do their
job correctly based on Operational Standard Procedures of Case Services, and to ensure that
the society who sought for justice really get excellent services from the officer of Bengkulu
Religious Court. Methodologies used in this research is using quesioner and interview to 20
eksternal respondens and 3 internal respondens, and their answers was analyze to get some
descriptive conclution.
The results of this research are that Bengkulu Religious Court has already done their case
services based on Standard Operational Prosedures of Case Services, and the society who
sought for justice satisfied. They are shown by the scores obtained from the calculation based
on the Likert scale, where the implementation of standard operating procedures received an
overall average score of 4.24 which belong to the category of excellent.