PELAKSANAAN STANDAR OPERASIONAL PROSEDUR (SOP) PENGURUSAN IZIN MENDIRIKAN BANGUNAN PADA DINAS TATA KOTA DAN PENGAWAS BANGUNAN KOTA BENGKULU

The problem in this study is how the implementation of standard operating
procedures (SOP) the maintenance building permit (IMB) at the Department of
City Planning and Buildings Supervisor of Bengkulu. This study aims to
determine the implementation of standard operating procedures (SOP) the
maintenance building permit (IMB) at the Department of City Planning and
Buildings Supervisor Bengkulu city
Sources of data in this study is primary data that is obtained directly from the data
source object of research. Data collection techniques used in this study were
questionnaires and interviews. Research using accidental sampling method by the
number of samples taken as many as 50 people.
From the results of the study showed that average score of respondents' answers to
the implementation of SOP administration BMI score is at 2.65 (pretty good). In
general, it can be said that the process of finalizing arrangements IMB over SOP
set of more than 14 working days. There are still many obstacles, where there are
respondents who have not received information about the procedure in detail IMB
settlement of officers. In general, the respondents stated that the officers did not
specify the details of the cost of the IMB.