ANALISIS KEPUASAN MASYARAKAT TERHADAP PELAYANAN KESEHATAN PADA PUSKESMAS DI KABUPATEN BENGKULU SELATAN

The objective of this study is to determine the level of public satisfaction with the
services at the health centers and improving services in health centers.
The method used in this study using qualitative analysis that describes the real
situation occurs in the sample were observed with the star to the conception of the
understanding of the relevant theory.
The results showed that the quality of care at health centers was good Bengkulu
Selatan District (B) or satisfactory, the weak point on the 4 indicators, namely :
(1) Discipline care workers, (2) certainty of cost of services, (3) assurance service
schedules, (4) comport environment. Judging from their respective centers of
research objectives, the quality of care for health center clinic Kayu Kunyit as
clean and perform slightly better district categorized rate either (B) or satisfying
than Seginim health center with poorly categorized assessment (C) or less
satisfactory.