STRATEGI PENINGKATAN PELAYANAN IZIN MENDIRIKAN BANGUNAN (IMB) PADA DINAS KEBERSIHAN, PERTAMANAN DAN TATA KOTA KABUPATEN BENGKULU SELATAN

The purposes of this research were 1. to identify the general overview of the
service in making building construction license at The Cleaning, Gardens, and
City Arrangement Department of South Bengkulu Regency, 2. to know the
condition of internal and external factors related to the quality of the service of
building construction license making process at The Cleaning, Gardens, and City
Arrangement Department of South Bengkulu Regency, 3. to find out the strategy
to enhance the service in making the building construction license at The
Cleaning, Gardens, and City Arrangement Department of South Bengkulu
Regency by using SWOT analysis technique. The samples of this research were
the staffs of The Cleaning, Gardens, and City Arrangement Department of South
Bengkulu Regency, the staff of the District Office, and the communities of South
Bengkulu Regency who both had and had not make the building construction
license. The samples were selected by using accidental sampling method.
The result of this research showed that the service to make the building
construction license at The Cleaning, Gardens, and City Arrangement Department
of South Bengkulu Regency was done by The City Arrangement Division with
time of service of during 15 (fifteen) days. From result interview field hence
obtained to identify internal and external factors becoming of impeller factors and
resistor factors in service to make the building construction license at The
Cleaning, Gardens, and City Arrangement Department of South Bengkulu
Regency, while the primary strategy used to enhance the service of building
construction license making were by determining The Standard of Operational
Procedure and participating in Technology Training on the field of licensing and
mapping.