ANALISIS PENERAPAN SISTEM ANTRIAN PADA PROSES TRANSAKSI DI PT. BANK RAKYAT INDONESIA (PERSERO) TBK. CABANG TAIS KAB. SELUMA

The objective of this research was to find out the number of optimum tellers in PT. Bank Rakyat
Indonesia (BRI) Inc. Tais Branch Office Kabupaten Seluma. This research is using Multiple
Single Phase method to analyzing the optimum number of tellers. The analysis was started by
counting the average level of customers attendance per certain time period and the average level
of costumers service per certain of time period. This research showed, if the tellers number was
adding to 4 personnel, the probability of time for the tellers to sit idle increased from 0,17 to
0,22. The average costumer’s waiting time in line is also 5 seconds more faster than if using 3
tellers that spent 23 seconds. But if tellers number was adding to 2 personnel, the average
costumer’s waiting time in line become more longer that spent 3 minutes 24 seconds. In case the
probability of time for the tellers to sit idle decreased become to 0,123. This research showed
that in certain time the amount of costumers was becoming high, and average costumer’s waiting
time in line also was becoming long. For recommendations, Bank Rakyat Indonesia should use 4
tellers in certain time such as in Monday at range time between 09.00-10.00 and use 3 tellers in
usual day.