EFFECT OF TOTAL QUALITY MANAGEMENT (TQM), REWARD, AND PERFORMANCE MEASUREMENT SYSTEMS TO PERFORMANCE OF MANAGERIAL

The purpose of this study is to examine effect of total quality management
(TQM), reward, and performance measurement systems on managerial performance.
Independent variables in this study are total quality management, reward, and
performance measurement system. And the dependent variable is managerial
performance. This study used middle managers and supervisors of banks and
financial institutions as research samples.
This study used primary data, directly distributing questionnaires to
respondents. The questionnaire distributed to 98 respondents from 23 companies.
The final samples consist of 10 companies, where 45 questionnaires that can be
analyzed. This study used multiple linear regression analysis for testing the
hypotesis. These results indicate that total quality management, reward, and
performance measurement system is partially positive effect on managerial
performance.